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Privacy Policy

Up with People is committed to protecting the privacy of our users as you travel over our site. There are many locations where we will not collect any information. There are, however, some circumstances in which you may be requested or required to provide personal or non-personal information. We have created this Privacy Statement in order to describe and explain to you how Up with People collects information, how we later use that information, and outline the controls and choices you have around when and how you choose to share your personal data. If you have any questions or concerns in connection with Up with People’s information collection practice summarized in this Privacy Statement, please send an email, with the subject heading “Privacy Statement Questions to

In the email, please state your questions or concerns.

Q: What controls do I have regarding my personal data?

A: According to a new European Union law, called the General Data Protection Regulation (GDPR), you have certain rights over your personal data. These rights are:

  • Right to Be Informed – our intent with this privacy policy (and further updates to this policy) is to inform you of your rights regarding your personal data
  • Right to Access – the right to be informed of, and request access to personal data collected
  • Right to Rectification – the right to amend or update your personal data when it is incorrect or incomplete
  • Right to Erasure – the right to request that we delete your personal data
  • Right to Restrict Processing – right to request that we temporarily or permanently stop using your personal data
  • Right to Data Portability – the right to request a copy of your personal data in electronic format, and the right to transmit that data for use in another party’s service
  • Right to Object – the right to object to us processing your data for personal reasons, as well as for direct marketing purposes
  • Right not to be subject to automated decision-making including profiling

To change communication preferences at any time, please visit To request changes to your data, or exercise any of the rights outlined above, please contact us at

Q: What information does Up with People collect?

A: To participate in certain activities and to obtain certain services offered on our web site, you will be asked to provide varying amounts of personal information. In some cases, you will be required to provide information. In other cases providing information is only voluntary. Each activity or service requires or requests different types of information in order for you to participate. Activities or services that require provision of personal information generally seek full name, email address, and phone number. Depending on the activity or service you desire, we also may request personal information, such as credit card and mailing address. In some cases we may request additional optional demographic information that is used for sales and marketing research. We try to limit our requests for personal information to only that information we believe is minimally necessary to achieve our stated collection purposes. The following is a list of principal activities and services on involving collection of personal information:

  • Organizational news
  • Alumni news & updates
  • Regional updates
  • Special Events
  • Blog

Q: How does Up with People collect my information?

A: We collect your personal data in the following ways:

  • When you sign up for any our services or programs (e.g. our touring program, Camp Up with People, Up with People Jr., Impact programs, Experience programs, Up with People International Alumni Association programs)
  • When you register for one of our events (e.g. Up with People annual gala, Impact programs, Experience programs, Up with People International Alumni Association annual reunion, regional alumni gatherings)
  • When you purchase Up with People merchandise through our website
  • When you complete the ‘contact us’ form on our website
  • When you purchase tickets to an Up with People show through a third-party ticketing site

Q: How will Up with People use my information?

A: Personal information that is collected will primarily be used to: communicate organizational news and updates, alumni news and updates, regional updates, special events, blog posts, and facilitate purchases and gifts online. In addition to the primary purposes for which personal information is collected, we may use the personal information to contact you to confirm information related to a purchase order or to advise you if an item for purchase is on back order. We may also use your email address, phone number or address in our internal surveys to obtain feedback on our products, our web site, or on other aspects of our business that impact you as an Up with People customer.

Up with People adheres to a strict opt-in e-mail policy. Once you have opted-in, you may opt out at anytime. The opt-out procedure is discussed in detail below.

We do not sell, rent, share, or otherwise dispose of the personal information collected on this web site to third parties. We may, however, disclose your personal information when required by law or in the good-faith belief that such disclosure is necessary to comply with law. We use non-personal information such as demographic data to analyze and develop our marketing strategy or to determine how you found out about us, what your interests are regarding our services, and how to further improve our site and our service towards you. We also may share non-personal information with third parties.

We may occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Q: How can I opt-out?

A: We provide you with the opportunity to opt-out from receiving updates on new products, newsletters, and other promotional materials. You can opt-out by sending an email, with the subject heading “Privacy Statement Opt-Out,” to In the email, you should request the opt-out option.

Q: Does Up with People’s privacy policy apply to linked websites?

A: Our Privacy Statement applies solely to information collection practice on This web site contains links to other sites. Please be aware that we have no control or influence over the privacy practices of such other sites. We encourage our users to be aware when they leave and to read the privacy statements of each and every web site that they visit.

Q: How does Up with People secure data transmission?

A: Please note that on there are forms that allow you to transmit credit card information in order to complete a purchase transaction. Any time we ask for a credit card number, we transmit that credit card number in an encrypted format. We use industry-standard, SSL (Secure Socket Layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Q: Can I correct/update the information collected about me?

A: You have the right to correct or update the personal information collected about you on our website. To correct or update personal information, a user should send the change requests to

Q: Advertising and Analytics (Facebook Visitor Action Pixels)

A: Up with People uses tools such as Pixels, EventData, Custom Audiences, and other such mechanisms from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the European Union, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) on our website.

This allows us to track and understand user behavior after someone has visited the Up with People website while utilizing Facebook. What this does is to help us effectively manage the use of our Facebook advertisements for statistical and market research purposes. All data we collect as an organization remains completely anonymous. We do not ever see the personal data of each individual visitor or user. In order for proper transparency, we want to inform our website visitors that Facebook stores and process the data that has been collected, based upon our knowledge of the situation.

Facebook may link and use this information provided to your personal Facebook account and also use it for their company’s own promotional purposes, in accordance with Facebook’s Data Usage Policy which can be viewed at You can allow Facebook and its partners to place ads on and off Facebook’s social media platform. This can be managed through your personal account under ‘Settings.’ Facebook may also use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads

In order to ensure the security of our website visitors, you as the visitor have the option to provide or decline consent upon initial visit to our website. A pop-up will display itself at the bottom of the page which provides the visitor with the option to allow or decline the collection and use of this information.

By clicking ‘Allow,’ you are are agreeing to allow the use of such information to be used by Up with People to collect this information about your use of the services and enable us to improve how these services work for our organization.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by visiting through your own personal Facebook account.

Facebook is certified under the Privacy Shield Agreement and therefore guarantees compliance with European data protection legislation (

Q: Advertising and Analytics (Google Analytics & Data Collection)

A: By using this website, you consent to the processing of data about you by Google LLC in the manner described in Google’s Privacy Policy – external site ( and for use in Google Analytics (further explained below). You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – external site (

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, what other sites they used prior to coming to this site, Internet Protocol address of the computer you are using, type of browser software and operating system you are using, and the date and time you access our site. We use the information we get from Google Analytics to ensure the site is working properly, to help us make our site more accessible and useful, and to influence our marketing on the Google AdWords platform. We will not use this information to identify individuals. We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information. Although Google Analytics plants a cookie (described below) on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Google LLC is certified under the Privacy Shield Agreement and therefore guarantees compliance with European data protection legislation (

Q: Changes to this Privacy Statement.

A: If we later change our Privacy Statement, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by email. You will have a choice as to whether or not we use your information in this different manner by following the opt-out procedure outlined above.

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